neo38 is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information.
This Privacy Policy applies to all personal data collected through the neo38 platform, including our website, mobile applications, and any associated services. By using neo38, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our services immediately.
neo38 collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:
When you create an account with neo38, we collect the following mandatory information:
To comply with anti-money laundering regulations and responsible gaming requirements, neo38 may request the following verification documents:
These documents are stored securely in encrypted format and are only accessed by authorized neo38 staff for verification purposes.
When you deposit or withdraw funds on neo38, we collect and process the following financial information:
Important: neo38 does not store your banking passwords, card CVV codes, or e-wallet PINs. All payment processing is handled through secure third-party payment gateways that comply with Indonesian financial regulations.
To provide personalized experiences, detect fraud, and ensure responsible gaming practices, neo38 collects data about your activity on the platform:
When you access neo38, we automatically collect technical data including:
This data helps us optimize the neo38 platform for different devices and detect unauthorized access attempts.
neo38 uses the personal information we collect for the following lawful purposes:
neo38 does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data in the following limited circumstances:
When you make a deposit or withdrawal, we share necessary transaction details with Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process your payment. These financial institutions have their own privacy policies and are subject to Indonesian banking regulations.
When you play slots, live casino games, or other third-party titles, minimal session data (user ID, bet amounts, game results) is shared with game providers such as Pragmatic Play, Evolution Gaming, Microgaming, and Pocket Games Soft. This data is necessary to deliver the gaming experience and verify bet outcomes. Game providers are contractually obligated to protect your data.
neo38 may disclose your personal information if required by law or in response to valid legal requests from Indonesian government authorities, including:
In the event that neo38 is acquired by or merged with another company, your personal data may be transferred to the acquiring entity. You will be notified via email before any such transfer occurs, and you will have the option to delete your account if you do not consent to the transfer.
neo38 works with trusted third-party service providers to operate our platform, including:
These service providers are contractually bound to use your data only for the purposes of providing services to neo38 and are prohibited from using it for their own purposes.
neo38 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
While neo38 implements robust security measures, you also play a critical role in protecting your account:
neo38 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years | Legal compliance (AML/KYC regulations) |
| Transaction Records | 7 years from transaction date | Indonesian tax and financial regulations |
| Betting History | Duration of account + 2 years | Dispute resolution and fraud investigation |
| Identity Documents (KYC) | 5 years after account closure | Anti-money laundering compliance |
| Customer Support Logs | 3 years from last interaction | Service quality improvement |
| Marketing Preferences | Until you opt out | Ongoing consent |
After the retention period expires, your personal data is either securely deleted or anonymized such that it can no longer be linked to you. If you close your neo38 account, you can request immediate deletion of non-essential data, but we must retain transaction records and KYC documents to meet legal requirements.
As a neo38 user, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data neo38 holds about you. To submit an access request, contact our customer support team via live chat or email. We will provide your data in a structured, commonly used, and machine-readable format (typically PDF or CSV) within 30 days of your request.
If any personal information we hold about you is inaccurate or incomplete, you can request corrections. You can update most account details (email, phone number, address) directly through your neo38 account settings. For changes to your legal name or date of birth, contact customer support with updated documentation.
You can request deletion of your personal data in the following circumstances:
However, neo38 may refuse deletion requests if we are legally required to retain your data (e.g., for AML compliance, tax audits, or ongoing legal disputes). If deletion is not possible, we will anonymize your data instead.
You can request that neo38 limit how we use your data while a dispute is being resolved. For example, if you contest the accuracy of your data, we will restrict processing until we verify its accuracy.
You have the right to receive your personal data in a portable format and transmit it to another service provider. neo38 will provide your data in CSV or JSON format upon request.
You can object to processing of your personal data for direct marketing purposes at any time. To opt out of promotional emails, click the "Unsubscribe" link at the bottom of any marketing email or adjust your preferences in your account settings.
If we process your data based on consent (e.g., for marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of these privacy rights, contact neo38 customer support:
We will respond to your request within 30 days. If your request is complex or we receive multiple requests from you, we may extend the response time to 60 days with notification.
neo38 uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.
You can control cookies through your browser settings. Most browsers allow you to block all cookies or accept only first-party cookies. However, disabling essential cookies may prevent you from using certain neo38 features (e.g., staying logged in). To learn how to manage cookies in your specific browser, consult your browser's help documentation.
The neo38 platform may contain links to third-party websites (e.g., game provider sites, payment gateways, social media platforms). neo38 is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party service before providing your personal information.
Third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) may collect data about your gameplay for their own analytics and fraud prevention purposes. Refer to each provider's privacy policy for details on their data practices.
neo38 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is under 21, we will immediately terminate their account and delete all associated personal data.
If you are a parent or guardian and believe your child has provided personal information to neo38, please contact us immediately so we can take appropriate action.
neo38 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by:
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of neo38 after a policy update constitutes acceptance of the new terms.
If you have questions, concerns, or complaints about this Privacy Policy or neo38's data handling practices, please contact us:
Acknowledgment: By creating an account and using neo38 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
All data transmitted between your device and neo38 is protected by bank-grade encryption. Your personal information is always secure.
neo38 will never sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays with us.
We only collect the personal information necessary to provide our services and comply with legal requirements. No unnecessary data collection.
You have full control over your data — request access, correction, deletion, or export at any time through our customer support team.
Our customer support team is available 24/7 to answer any questions you have about how neo38 handles your personal information. Whether you want to access your data, update your preferences, or request deletion, we are here to help.